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   The Only Shop "Most Preferred" & "Most Referred"

Q:   How long will my vehicle repairs take?


A:   Generally, a good rule of thumb is, 1 week per $1,000 worth of damage. We strive to complete your repairs as quickly as possible, but sometimes circumstances arise which may delay the repair process. We will keep you informed and up to date on the repair process and call you the day before your vehicle is done to arrange a pick up time.

Q:   Who do I pay my deductible to and when do I pay it?


A:   Your deductible is payable to Certified Collision upon completion of the repairs. We are unable to release a repaired vehicle until the deductible is paid in full.

Q:   Do you take credit cards as a payment for repairs or deductibles?


A:   Yes, we except Visa, Master Card, Discover and American Express.

Q:   What are the hours that you're open?


A:   Hours of operation are Monday thru Friday 8:00 am to 5:00 pm. In certain situations, Saturday vehicle pick-ups can be arranged, by appointment only. We also have a locked drop box in which vehicles can be dropped off for after hours or on the weekends.

Q:   What happens if I have a problem with the repairs that were done on my vehicle in a week, month or year, etc?

A:  No problem! At Certified Collision, your repairs come with a LIFETIME GUARANTEE for as long as you own your vehicle.

Q:   Are your technicians qualified to work on my vehicle?


A:   Absolutely! All of our technicians are State of Michigan, ASE, and I-CAR certified, with continuing education year round to be as up to date as possible on all makes and models. Please check out their certifications and licenses in our lobby area.

Q:   Will the paint match on the repaired areas of my vehicle?

A:   Guaranteed! Our painters are also State of Michigan, ASE, I-CAR and PPG certified. We have our own computerized paint mixing system that will match your original finish.

Q:  How soon before I can wash or wax my vehicle?

A:   It's OK to wash your vehicle right away. Please wait 30 days before applying wax.

​Q: Will my insurance company work with Certified Collision?


A:Certified Collision works with all insurance companies and will make all


arrangements necessary to complete your repairs .  You just have to make the


first call to report your claim to your insurance company.





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